General Sales Conditions
Article 1.- Application environment.- The present general conditions of sale are applied to all the orders received by and they are valid in the moment that the order is made.
Article 2.- Stock Availability
- The articles that we propose, are inside the limit of the available stocks and for those that are not in our stock, inside the limit of our suppliers coverage.
Our databases are updated regularly on a daily base, certain products can be provisional or definitively unavailable by our suppliers. The unavailability of one or more products won't link the responsibility to the company www.moissanitedesign.com.
If one or several products are not available after the order, www.moissanite.com would notice personally in the best terms, either by e-mail or by mail.
In case you desire some product that is not available in our database, it can be requested by e-mail or by fax and the convenient information to obtain it will be provided, as also any information regarding to shipment.
For any kind of question regarding an order, an cancelation, a change, or any other question, the client should address to our Customer Service, to the address firstname.lastname@example.org, or by telephone to (00376) 826995 or by fax (00376) 860030.
Article 3.- Orders.- The orders will be made, after selecting the product, click on the "shopping cart" that is beside each product and by doing it, the client is redirected to our " Order Form " wich should be filled thoroughly.
The orders can be made in the following ways:
- By internet: (electronic address)
- By mail: (postal address).
- For fax: (fax number).
The orders made by internet will be confirmed by www.moissanitedesign.com by means of an e-mail, under he/she reserves that the client communicates her e-mail, or by fax, in the best terms, after receiving the order.
Article 4.- Price.- The prices are only expressed in Euros (€) and they include the expenses of transportation to the destination indicated by the client, only for delivery in Andorra. In case the order is sent to another Country, the expenses of transportation will be charged to the client. The prices are valid whenever there is not any typographic error, in such a case, the company, www.moissanitedesign.com is reserved the right to cancel the order.
In the event of orders that are sent to a Country different from Spain and France, the customs rights or any local tax (IVA, TVA, etc.) or any other import rights, will be entire and exclusively charged to the buyer and under the buyers exclusive responsibility, whether concerning declaration, or any kind of payment to the competent authorities.
Any bill, no matter its provenance, will be paid exclusively in Euro currency (€).
The ordered products full property of the company www.moissanitedesign.com until the total payment of the established price, regardless the delivery date of the product.
The prices may vary/change without the need to notice it. The articles will be billed on the price at the moment of the order.
Article 5.- Payments.- The payment of the made purchases can be carried out:
- By credit card
(VISA, EUROCARD, MASTERCARD) the client must indicate the credit card number and the expiration date, these operations are protected by SSL security system..
Any risk of undue use of the client's credit card, through www.moissanitedesign.com website will be covered by our insurance, until the maximum amount of 6.010,12.- €.
The company is reserved the right to request the clients documentation credentials of the ownership of the credit card.
- For bank transfer
the account number AD43 0003 0013 0000 00J5 8147,
Crèdit Andorrà of Av. Vergede Canòlich 89 Sant Julià de Lòria www.creditandorra.ad (Principat D`Andorra).
In this case, the entirety of bank expenses and of others originated by the payment, they will be only and exclusively, in charge of the client.
Article 6.- delivery.- The products will be sent to the delivery address indicated in the order form. To speed up and to facilitate the delivery, www.moissanitedesign.com advises clients to indicate an address in which the order could be received during the labor schedule.
The delivery dates to receive the order, are relative, and may vary according to the destination. In the event of a delay in the delivery, or break of stocks by the company suppliers www.moissanitedesign.com , the responsibility will be of the transportation company , not being able to link the responsibility to www.moissanitedesign.com ."
Anyway, the company www.moissanitedesign.com will provide, all the the shipment data, transportation company, expedition date, shipment number, itinerary to make, and any other fact convenient to make the pursuit of the order and of its shipment.
The delivery from 3 to 5 days, is applied under the following conditions:
The order and its payment should be received at midnight between Sunday and Friday at 6`oclock in the morning, hour of the Principality of Andorra, not counting for this matter any holydays.
The order must be made over available products, this excludes all exclusive pieces.
The term from 3 to 5 days, begins to count from the reception of the order and it is only good for the deliveries to make in Andorra, France or peninsular Spain.
In what concerns to the orders outside of the Andorran territory, the products will be sent to the destination country under the exclusive responsibility of the client. The client should be informed through the local authorities, of all necessary information about specific formalities for the import of jeweler's pieces, in the destination country. The eventual customs expenses or local taxes, will be billed to the clients
Article 7.- Refunds and Product Devolution.-
a) In case the ordered article, has not the client's approvable for any reason, the client has a term of 10 natural days, counting from the delivery of the product, to return the order. This intention should be communicated by the client, to the company Nova Joia ,
The content of the communication by the client, or desire of proceeding to the refund of the acquired pieces, must contain, in any event.
1.- Name, address and e-mail with which the order was made
2.- Order number and date.
3.- Reference and value of the acquired articles
4.- Reason of the refund
5.- Address of recollection of the product that is wanted to return.
The package should be sent by mail, with its original packing and in perfect state and accompanied for its original order.
Refunds won't be accepted by client's mistake concerning the size of the rings, our Website has a simple chart of sizes that allows the client to choose with security its preference.
The article is, reimbursed, except all shipping and handling expenses that will be entirely in charge of the client. In consequence, only the price of the ordered articles, after deduction of the price of the shipment, will be reimbursed, in case that had been satisfied by the client.
The refunds will be made to the following address:
Nova Joia Joieria.Avinguda Carlemany, 60-62- Centre Comercial Monsa
Principat D` Andorra. AD700
b) on the other hand, if the acquired articles have some kind of damage that may be attributable to Nova Joia , or that by mistake sends you a different piece to the one ordered, the procedure for the refund would be the same one indicated in the precedent section, with the exception that, in this case, the entirety of shipping and handling expenses and of refund would be in charge of the company Nova Joia . Likewise, the refund term, in this case, will only be from 5 natural days to count from the reception of the order.
It won't be accepted in any case, any payment on delivery, no matter what.
Article 8.- The client's rights: Security.- The company www.moissanitedesign.com treats all the data of its clientele with the strictest confidentiality. Starting from the order, (name, last name, address, e-mail) these information are only requested for an effective treatment and an appropriate pursuit of their evolution.
The company www.moissanitedesign.com uses a security system, qualified at the moment as the safest in the market in what concerns transferring confidential data through Internet, known as "SSL." Once opened the inscription form, the internet browser will warn that it is opening a secured (unless you don't have this canceled option) page and nobody will be able to intercept, or access any message and/or its data during the shipment.
Article 9 - Exclusion of responsibility.- The responsibility of the company www.moissanitedesign.com won't be linked in the event of nonperformance of the contract whenever it is due to a break of stocks or unavailability of products, in the event of total or partial strike of the expedition services, be of the Principality, be of the Country of reception of the order, or in the event of, of flood, of fire, etc.
Article 10.- theft and applicable right.- The operations carried out to by www.moissanitedesign.com, are regulated exclusively and only by the Andorran Right and the Andorran Courts of law, and are expressely under the Andorran jurisdiction.
Article The client's 11.- acceptance.- By making click on the button to "Validate", the client accepts the order and the integrity of the present general conditions of sale. The data registered by www.moissanitedesign.com will constitute as evidence of the operations and of the financial transactions made by the client.
These sale conditions, can be modified in any moment, without need to notice it, keeping in mind that the conditions applicable to an order , are the ones in rule at the time of the order.